I had a significantly large priced order that in shipment somewhere either got stolen or lost. My first of 2 pagages was delivered to me empty. A 38 lb empty box that was cut open, re-taped with non USPS tape. I immediately called and talked to Tammy. The second box disappeared enroute. Unlike other companies, Tammy immediately began a communication chain with me, helping me track and find it with no questions asked.
Long Story short, Tammy and Doug have completely re-filled and re-sent my whole order. Not only that, she shipped packages via a more secure method paying much more than regular mail- taking the hit.
Diamond K Brass has earned a lifelong customer and friend. You dont see this type of customer service anymore and as a Patriot amd Veteran I appreciate it. Awesome job ya'll. THANK YOU. Kudos to ENTIRE DKB team.
Rob D. Aug 31, 2021
Bought a 500 count bag of 200 gr .45 colt SWC projectiles from Diamond K and found some RN mixed in with the lot. I took a pic and emailed to the company just to inform them. I wasn't looking to give them a hard time, complain, or whine about the issue as I can still reload them but I wanted to let them know.
Doug K. (the owner) replied back immediately, apologized and asked if I wanted him to replace the odd ones. I replied with a negative-that it was not necessary; but for the owner to validate my concern was an above average response to a query.
More American businesses should learn from companies like Diamond K, as they take care of customers equally. Be it a small time reloader like me from some podunk town out west or a big ticket purchaser who might load commercially.
I am now a fan and a a loyal customer.
(My wife thanks you. ;-) hahaha)
Ray Rojas Jul 12, 2021
I am a regular customer because I always get outstanding service with fast delivery.
George Emmert Aug 26, 2014
I've bought several thousand assorted handgun and long gun brass from DKB and never had a problem of any sort. The Brass is excellent, the service is better. That's why I keep coming back.
Steve Adkins Feb 26, 2018
Ordered 5000 45 ACP, The order shipped very timely, and I am very happy with the brass. What a great company!!
Carl Nevada Apr 23, 2018
Just placed an order of hard to find once fired 7.62 x 39 brass. Price was very reasonable and hope to see in my delivery box soon.
Fermin Piol Feb 29, 2020
Very prompt shipping. The brass was in great shape and only found one bad case. I recieved extra brass to cover the bad casings. will be sending in another order. Told all my friends .Great prices.
LEWIS Feb 19, 2014
Nice, clean brass. You are are great alternate supply when the locals run dry. Fast delivery, too.
Lynn Dec 28, 2014
awesome company....bullets arrived quick in great shape and I recommend this company to friends
e Jeffrey Feb 7, 2021
Received my order of 500+ .270 brass I have deprimed and run thru my sonic cleaner. So far I haven't found any that would keep me from reloading. Received mix bag with majority being Remington and Federal with about a hundred rounds mixed of Hornady, Winchester and Barns. also received 1 .250-06, 2 .30-06 and 1 nickel coated .270. Very happy with what I have received and will defiantly order from them again.