07-12-2021 | rojasray@gmail.com
Bought a 500 count bag of 200 gr .45 colt SWC projectiles from Diamond K and found some RN mixed in with the lot. I took a pic and emailed to the company just to inform them. I wasn’t looking to give them a hard time, complain, or whine about the issue as I can still reload them but I wanted to let them know. Doug K. (the owner) replied back immediately, apologized and asked if I wanted him to replace the odd ones. I replied with a negative-that it was not necessary; but for the owner to validate my concern was an above average response to a query. More American businesses should learn from companies like Diamond K, as they take care of customers equally. Be it a small time reloader like me from some podunk town out west or a big ticket purchaser who might load commercially. I am now a fan and a a loyal customer. (My wife thanks you. 😉 hahaha)